General Terms and Conditions – PremiumSets (B2C Webshop)
Version: 1.0
Last updated: [17-12-2025]

PremiumSets cares deeply about your privacy and about the trust you place in us when you order from our webshop. We only process the personal data we need to run and improve our services and we handle all information about you and your use of our services with care. We never sell your data and we do not share it with third parties for their own commercial purposes.

These general terms and conditions apply to the use of the PremiumSets webshop by consumers. In this document we explain the main rules around ordering, payment, shipping, returns, warranty and liability.

If you have any questions about these terms, you can contact us via info@premiumsets.eu.

Definitions

PremiumSets: PremiumSets, located in Arnhem (The Netherlands), registered with the Dutch Chamber of Commerce (KVK) under number 88495744.
Customer: The natural person who places an order at the PremiumSets webshop and with whom PremiumSets enters into an agreement.
Parties: PremiumSets and the customer together.
Consumer: Same as “customer” in these terms; a natural person acting in a private capacity and not acting in the course of a profession or business.
Webshop: The online shop of PremiumSets, accessible via premiumsets.eu and related domains.

Article 1 – Scope and applicability

1. These general terms and conditions apply to every offer and agreement between PremiumSets and a consumer concerning orders placed via the PremiumSets webshop.

2. By placing an order in the webshop, the customer accepts these terms and conditions.

3. Deviations from these terms and conditions are only valid if agreed in writing by PremiumSets.

4. These terms and conditions apply only to B2C (consumer) orders. Separate terms apply to B2B customers and the PremiumSets wholesale/B2B section.

Article 2 – Offers and information

1. All offers in the webshop are without obligation, unless explicitly stated otherwise.

2. Obvious mistakes or errors in prices or product information (for example due to typing or technical errors) are not binding for PremiumSets.

3. Product images are for illustration. Colours and details may differ slightly from the actual product due to screen settings or production batches.

Article 3 – Prices

1. All prices in the webshop are stated in euros and include VAT.

2. Any shipping costs and other additional costs are clearly shown during the ordering process and before the order is completed.

3. PremiumSets may change prices at any time for future orders. For orders that have already been confirmed, the price agreed at the time of ordering applies, except in case of obvious errors or if a change is required by law.

Article 4 – Ordering and payment

1. Orders are placed via the PremiumSets webshop. The customer selects the desired products, fills in the requested details and completes the order via the checkout.

2. All orders via the webshop must be paid 100% in advance during the online checkout, using one of the available payment methods (for example via Mollie, PayPal or other displayed methods).

3. An agreement is concluded when the customer has successfully completed the payment and PremiumSets has confirmed the order by email.

4. If payment is not completed (for example payment failure, cancellation of the payment or chargeback), PremiumSets is not obliged to process or ship the order and may cancel the order.

5. PremiumSets retains ownership of all delivered products until full payment has been received for the order.

Article 5 – Shipping and delivery

1. PremiumSets ships orders from its own stockroom in the Netherlands.

2. Within the Netherlands, orders are usually shipped via PostNL. For other countries, PremiumSets usually ships via FedEx and occasionally via PostNL or another suitable carrier if that is better or cheaper for the customer.

3. PremiumSets aims to ship orders the same day or the next working day after receiving payment. This is an aim and not a strict deadline.

4. Delivery times may vary by country and carrier. Current average delivery times for international shipments can be found on the carrier’s website (for example FedEx).

5. The risk of loss or damage to the products passes to the customer at the moment the products are delivered to the customer or a third party designated by the customer.

6. If a parcel appears to be lost or damaged during transport, the customer must inform PremiumSets as soon as possible. PremiumSets will then, within reason, take the lead in solving the issue and look for a solution in favour of the customer.

Article 6 – Delivery address and pickup points

1. The customer is responsible for providing a complete and correct delivery address.

2. If the customer enters the wrong delivery address, they must contact PremiumSets as soon as possible. If the order has not yet been shipped, PremiumSets will do its best to change the address. If the order has already been shipped, PremiumSets cannot guarantee that the address can still be changed.

3. If the customer prefers delivery to a pickup point instead of the home address, the customer should contact PremiumSets (for example via WhatsApp) as soon as possible after placing the order. PremiumSets will then, within reason, try to arrange this with the carrier.

Article 7 – Right of withdrawal and 30-day return period (consumers)

1. A consumer who places an order via the webshop has the right to withdraw from the agreement within 30 days without giving reasons. PremiumSets voluntarily extends the statutory 14-day withdrawal period to 30 days.

2. The 30-day period starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, receives the product.

3. During the withdrawal period, the consumer must handle the product and packaging with care. The consumer may only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product, as they would be allowed to do in a physical shop.

4. The consumer can exercise the right of withdrawal by clearly informing PremiumSets within 30 days after receipt that they wish to withdraw. This can be done via email to info@premiumsets.eu or via the return portal mentioned on the website.

5. After notifying PremiumSets, the consumer must return the products to PremiumSets within 14 days.

6. The consumer is responsible for sending the return correctly and on time and must keep the proof of shipment and Track & Trace.

Article 8 – Condition of returned products

1. Returned products must be complete, unused and undamaged and, as far as reasonably possible, in the original packaging.

2. If the product is used or damaged more than necessary to assess it, PremiumSets may charge the consumer for the resulting reduction in value.

3. If the product is returned in such a condition that resale is not reasonably possible, PremiumSets may decline the return or only partially refund the purchase price.

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Article 9 – Refunds and return costs

1. If the consumer has exercised the right of withdrawal in time and returned the product in accordance with these terms, PremiumSets will refund the purchase price of the returned product or products within 14 days after receiving the return, or after the consumer has demonstrated that the products have been sent back, whichever comes first.

2. If the consumer returns the entire order, PremiumSets will also refund the original standard delivery costs that the consumer paid for shipping the order to the consumer. Any additional costs for a more expensive delivery method than the standard method will not be refunded.

3. The direct costs of returning the products (return shipping costs) are normally borne by the consumer.

4. If the return is caused by an error attributable to PremiumSets (for example wrong product delivered or proven damage on arrival), PremiumSets will arrange a suitable solution in favour of the customer, which may include reimbursement of return costs or providing a return label.

Article 10 – Exceptions to the right of withdrawal

1. The right of withdrawal does not apply to:
   a. products made to the consumer’s specifications or clearly personalised;
   b. services that have been fully performed with the explicit prior consent of the consumer, where the consumer has acknowledged that they will lose their right of withdrawal once the service is fully performed;
   c. business customers (B2B).

2. If an exception to the right of withdrawal applies for a specific product, this will be clearly stated on the product page.

Article 11 – Warranty and conformity

1. PremiumSets wants its products to reach the customer in good condition and to perform as reasonably expected.

2. The consumer is entitled to statutory warranty and conformity under European and Dutch law. This means that the product must meet the expectations that may reasonably be held, taking into account the nature of the product and the information provided.

3. If a product shows a defect, the consumer must report this to PremiumSets within a reasonable period after discovering the defect. Reporting within 2 months after discovery is in any case considered timely.

4. If a product does not conform, PremiumSets will, within reason, repair or replace the product or refund (part of) the purchase price.

5. The warranty does not apply in case of:
   a. normal wear and tear;
   b. damage caused by accidents, misuse, negligence or improper use;
   c. damage resulting from modifications to the product by the customer or third parties;
   d. defects arising because the product was used in a way not intended for it.

Article 12 – Complaints and customer satisfaction

1. If the customer has a complaint about a product, delivery or service, they should contact PremiumSets as soon as possible, clearly describing the problem and, where possible, including photos and the order number.

2. Complaints can be submitted via email to info@premiumsets.eu or via the contact options listed on the website (including WhatsApp).

3. PremiumSets aims for 100% customer satisfaction and will always look for a fair solution that, within reason, works in favour of the customer.

4. If a complaint cannot be resolved in consultation, the consumer has the right to submit the dispute to the competent Dutch court as described in Article 22 and to any applicable dispute or complaint body under Dutch or European law.

Article 13 – Liability

1. PremiumSets is only liable for damage suffered by the customer if and insofar as that damage is the direct result of intent or deliberate recklessness by PremiumSets.

2. If PremiumSets is liable for any damage, such liability is limited to direct damage only. Direct damage includes reasonable costs to determine the cause and extent of the damage, reasonable costs to prevent or limit damage, and reasonable costs to repair or replace the product if appropriate.

3. PremiumSets is never liable for indirect damage, including but not limited to consequential loss, lost profit, missed savings, or damage to third parties.

4. If PremiumSets is liable, the liability is limited to the amount of the relevant order, or, if lower, the amount that is paid out under the liability insurance policies of PremiumSets in the specific case.

Article 14 – Limitation period

Any right of the customer to compensation from PremiumSets expires in any case 12 months after the event from which the liability directly or indirectly arises.

Article 15 – Force majeure

1. PremiumSets is not obliged to fulfil any obligation towards the customer if it is prevented from doing so as a result of a circumstance that is not due to fault and is not for its account under the law, a legal act or generally accepted practice.

2. Force majeure includes, among other things: disruptions at carriers or logistics partners, pandemics, government measures, strikes, technical failures at third parties, disruptions in internet or communication systems, fire, flooding or other serious disruptions at the warehouse or supplier.

3. In a situation of force majeure, PremiumSets’ obligations are suspended for the duration of the force majeure situation. If the force majeure situation lasts longer than 60 days, both parties have the right to cancel the agreement without any obligation to pay compensation.

Article 16 – Data protection and privacy

PremiumSets processes personal data in accordance with its privacy policy, which can be found on the website under “Privacy Policy”. That policy explains which personal data is collected, how it is used and what rights customers have.

Article 17 – Intellectual property

All texts, photos, designs, product names and other content on the PremiumSets website are protected by intellectual property rights. They may not be copied or used without prior written permission from PremiumSets.

Article 18 – Amendment of the agreement

If after concluding the agreement it appears necessary to modify or supplement its content for proper execution (for example due to obvious errors in address details or product information), PremiumSets and the customer will, where reasonably possible, consult and adjust the agreement.

Article 19 – Transfer of rights

Rights of the customer under an agreement between the parties cannot be transferred or assigned to third parties without the prior written consent of PremiumSets.

Article 20 – Changes to these terms and conditions

1. PremiumSets may change or supplement these general terms and conditions from time to time. The most recent version is always published on the PremiumSets website.

2. For orders already placed, the version of the terms and conditions that applied at the time of ordering remains applicable, unless the customer agrees to a newer version.

Article 21 – Invalidity of provisions

If one or more provisions of these terms and conditions prove to be wholly or partially null and void or invalid, this does not affect the validity of the remaining provisions. The parties will replace the invalid provision with a new provision that approaches the purpose and scope of the original provision as closely as possible within the limits of the law.

Article 22 – Applicable law and competent court

1. Dutch law applies to these general terms and conditions and to all agreements between PremiumSets and the customer.

2. Any disputes that cannot be resolved amicably will be submitted to the competent court in the district where PremiumSets is established, unless mandatory law dictates that another court is competent.